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ROSTAN Technologies is an Oracle Gold Partner supporting live Oracle ERP estates for UAE businesses. Our Application Managed Services cover the full run-state of an Oracle system after go-live: incident resolution, month-end and year-end close support, statutory and tax changes, patching, performance tuning, Oracle DBA work and small enhancements, all against an agreed SLA.
Support is delivered by our Oracle practice in India, working to UAE business hours on Gulf Standard Time (GMT+4). India sits just 90 minutes behind the UAE, so there is no overnight handoff and no waiting a day for an answer — a ticket raised in Dubai in the morning is being worked the same morning.
Gulf Standard Time is GMT+4 and India is GMT+5:30. Your working day and our working day are effectively the same day, which is why UAE clients get same-session responses rather than next-day ones.
The UAE is moving to mandatory electronic invoicing. Support covers the Oracle Receivables side of that change — invoice data quality, tax and TRN master accuracy, and the integration into your reporting obligations.
UAE VAT and corporate tax must be reflected in Oracle tax setup, not bolted on in spreadsheets. We support tax configuration, period control and the statutory reporting that finance signs off each period.
Mainland and free-zone entities, inter-company transactions and multi-currency consolidation are routine in UAE groups, and they are where most month-end close problems originate.
UAE clients get the same L1, L2 and L3 model, the same module coverage and the same operating discipline described on our main Oracle Application Managed Services page — root-cause tracking rather than "issue resolved", problem management for repeat tickets, and monthly service reporting you can audit.
That page also publishes the real workload breakdown from our own service desk: 6,245 Oracle tickets across 11 enterprise environments over 27 months, and what they were actually about.
See the full Oracle AMS model & ticket dataWe will review your last six months of Oracle tickets and show you how much of it was avoidable. No cost, and no obligation to move your contract.
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