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ROSTAN Technologies is an Oracle Gold Partner supporting live Oracle ERP estates for New York businesses — from Wall Street financial services firms to media, professional services and mid-market enterprises running Oracle EBS or Fusion Cloud Financials. Our Application Managed Services cover the full run-state of an Oracle system after go-live: incident resolution, month-end and year-end close support, patching, performance tuning, Oracle DBA work and small enhancements, against an agreed SLA.
Support is delivered by our Oracle practice in India — we do not have a New York office, and we do not claim one. What we offer instead is genuine follow-the-sun coverage: India is 9.5–10.5 hours ahead of Eastern Time depending on daylight saving, so a ticket logged at the end of your New York business day is picked up at the start of ours. Overnight issues are often worked, and sometimes resolved, before your team is back at their desk.
A roughly 10-hour gap between Eastern Time and India means your evening is our working day. Tickets raised after 5pm ET are already being worked when you log off, not queued until the next US morning.
New York finance and professional-services firms run tight month-end and quarter-end close calendars. Support covers General Ledger, Payables, Receivables and Fixed Assets close activities, with root-cause tracking rather than "issue resolved" tickets that recur next period.
Patching, performance tuning, backup and recovery, and health checks for Oracle Database estates underneath EBS or Fusion — delivered remotely, on a schedule that fits your maintenance windows, not ours.
Moving off Oracle Premier Support to a third-party AMS provider is a real option for stable EBS estates, but it only works with disciplined ticket ownership and honest SLA reporting — which is what our monthly, auditable service reports are for.
New York clients get the same L1, L2 and L3 model, the same module coverage and the same operating discipline described on our main Oracle Application Managed Services page — root-cause tracking rather than "issue resolved", problem management for repeat tickets, and monthly service reporting you can audit.
That page also publishes the real workload breakdown from our own service desk: 6,245 Oracle tickets across 11 enterprise environments over 27 months, and what they were actually about.
See the full Oracle AMS model & ticket dataWe will review your last six months of Oracle tickets and show you how much of it was avoidable. No cost, and no obligation to move your contract.
We will review your last six months of Oracle tickets and show you how much of it was avoidable. No cost, and no obligation to move your contract.
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