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ROSTAN Technologies is an Oracle Gold Partner supporting live Oracle ERP estates for Indiana businesses — logistics and distribution companies drawn to Indianapolis's position at the crossroads of major US highway corridors, manufacturers, and life-sciences firms running Oracle EBS or Fusion Cloud. Our Application Managed Services cover the full run-state of an Oracle system after go-live: incident resolution, patching, performance tuning, Oracle DBA work, month-end close support and small enhancements, against an agreed SLA.
Support is delivered by our Oracle practice in India — we do not have an Indiana office, and we do not claim one. India is roughly 10.5–11.5 hours ahead of Eastern Time (Indiana observes Eastern Time), so a ticket logged at the end of an Indianapolis business day is already being worked when our team's day starts.
Indianapolis sits at the intersection of several major US interstates, and Oracle downtime for a logistics or distribution business there has an immediate, physical cost. P1 response time is treated as the top-line SLA metric, not a footnote.
With roughly a 10.5–11.5 hour gap to Eastern Time, issues raised late in an Indianapolis business day are picked up as our team's day begins — genuine overnight progress rather than a ticket that waits for the next US morning.
Patching, performance tuning, backup and recovery, and proactive health checks for Oracle Database estates underneath EBS or Fusion Cloud, delivered remotely on a schedule built around your maintenance windows.
Indiana's life-sciences sector runs on documented, auditable change control. Every patch and configuration change is logged in monthly service reports built to be handed to an auditor, not just summarised for IT.
Indiana clients get the same L1, L2 and L3 model, the same module coverage and the same operating discipline described on our main Oracle Application Managed Services page — root-cause tracking rather than "issue resolved", problem management for repeat tickets, and monthly service reporting you can audit.
That page also publishes the real workload breakdown from our own service desk: 6,245 Oracle tickets across 11 enterprise environments over 27 months, and what they were actually about.
See the full Oracle AMS model & ticket dataWe will review your last six months of Oracle tickets and show you how much of it was avoidable. No cost, and no obligation to move your contract.
We will review your last six months of Oracle tickets and show you how much of it was avoidable. No cost, and no obligation to move your contract.
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