Trusted Digital Transformation Partner
Overview
Deliver exceptional customer support with Zoho Desk. ROSTAN Technologies configures multi-channel help desk solutions with AI-powered ticket routing, SLA management, knowledge base, and customer satisfaction tracking. We integrate Zoho Desk with your CRM and other business systems for complete context-aware support.
Contact UsZoho Desk Support Solutions
Multi-Channel Support
Unified inbox for email, phone, chat, social media, and web form tickets with intelligent routing and automatic prioritization.
SLA & Automation
Configure SLA policies, escalation rules, automated responses, and workflow automation to ensure timely resolution and customer satisfaction.
Knowledge Base
Build self-service portals with searchable knowledge base articles, community forums, and AI-powered answer suggestions to reduce ticket volume.
Features
Our Zoho Desk implementations help organizations deliver world-class customer support while reducing costs through intelligent automation.
- Multi-Channel Ticket Management
- SLA & Escalation Rules
- AI-Powered Zia Assistant
- Knowledge Base & Self-Service
- Customer Satisfaction Surveys
- CRM & ERP Integration
What channels does Zoho Desk support?
Zoho Desk supports email, phone, live chat, social media (Facebook, Twitter), web forms, and WhatsApp for omnichannel customer support.
Can Zoho Desk integrate with Zoho CRM?
Yes, native integration provides complete customer context — sales history, past tickets, and account details — right within the support ticket for faster resolution.
Does Zoho Desk have AI features?
Yes, Zia AI assistant provides sentiment analysis, ticket classification, answer suggestions, anomaly detection, and predictive analytics for support operations.
Asked Questions