Trusted Digital Transformation Partner
800
Projects
Delivered
Delivered
11
Years of
Experience
Experience
20
Countries
Served
Served
Oracle APEX Experts
Our flexible SLA-based support packages cover everything from break-fix to full managed services, with dedicated APEX engineers who know your application inside out.
APEX Support & AMS
Reviewed & updated:
Oracle APEX support & AMS, in short: Application Managed Services for APEX means the platform keeps improving after go-live instead of quietly accumulating bugs and abandoned enhancement requests. ROSTAN's APEX AMS combines SLA-backed incident response with proactive monitoring and a dedicated engineer who already knows your application, rather than a generic help-desk ticket queue.
Ensure your Oracle APEX applications run at peak performance with dedicated Application Management Services — proactive monitoring, rapid incident resolution, enhancements, and continuous improvement — so your team can focus on the business instead of firefighting an application nobody currently owns. Our flexible SLA-based support packages cover everything from break-fix to full managed services, with dedicated APEX engineers who know your application inside out rather than a rotating queue of unfamiliar support staff relearning your customisations on every ticket. We also manage Oracle APEX version upgrades as a planned, tested activity rather than something that happens by surprise when Oracle deprecates the version you are running, with regression testing against your customisations before anything reaches production.Our flexible SLA-based support packages cover everything from break-fix to full managed services, with dedicated APEX engineers who know your application inside out.
Oracle Certified
20+ Countries
1,000+ Projects
Since 2015
What We Offer
APEX Support Services
End-to-end Oracle APEX services tailored to your business goals — from architecture and consulting to delivery and ongoing support.
Incident Management
24/7 monitoring and rapid incident response for your Oracle APEX applications — with defined SLAs for critical, high, medium and low priority issues. Our team diagnoses, resolves and documents every incident to prevent recurrence.
Enhancements & Upgrades
We manage Oracle APEX version upgrades, database patching and application enhancements — keeping your environment current, secure and benefiting from the latest platform features without disrupting operations.
Performance Optimisation
Proactive performance monitoring, SQL tuning, session management and APEX application optimisation — ensuring fast response times and optimal database utilisation as your data volumes and user base grow.
11+
Years of APEX Experience
150+
Certified Consultants
800+
Projects Delivered
20+
Countries Served
Why Choose Us
Why ROSTAN for Oracle APEX?
We combine certified Oracle APEX expertise with industry-deep knowledge and a proven delivery framework — so your investment delivers measurable business outcomes.
Oracle Certified Experts
Our developers are Oracle-certified and trained on every major APEX release. You get platform mastery, not general-purpose developers learning on the job.
Deep Industry Knowledge
APEX solutions delivered across manufacturing, government, finance, and retail. Domain expertise shapes every architecture and UX decision we make.
Secure by Design
Security hardening, role-based access, audit logging, and WCAG compliance are built into every APEX application from day one — never added as an afterthought.
Up to 60% Faster Delivery
APEX's low-code platform plus our agile delivery model means working applications in weeks — not months. Faster ROI, predictable timelines, lower risk.
Capabilities
Key Features & Capabilities
Our APEX AMS team provides proactive, SLA-backed support keeping your Oracle APEX applications running at peak performance — handling incidents, enhancements and upgrades so your team can focus on business outcomes.
24x7 proactive APEX application monitoring
Defined SLAs: P1 (1 hour), P2 (4 hours), P3 (8 hours)
Oracle APEX version upgrade management and testing
Proactive SQL query tuning and performance optimisation
Monthly health check reports and service reviews
Dedicated named Oracle APEX support engineer
Application enhancement and change request management
Security patching and Oracle Database maintenance
Industry Use Cases
Where APEX Support & AMS Delivers Real Results
Practical, proven applications of APEX Support & AMS across the industries ROSTAN Technologies serves — grounded in real-world enterprise deployments, not theory.
Manufacturing
Ongoing APEX support and enhancements so plant apps evolve with the operation, not against it.
Banking & Financial Services
SLA-backed maintenance, patching, and security upkeep for business-critical APEX applications.
Logistics & Supply Chain
Continuous improvement of dispatch and tracking apps as routes and volumes change.
Technology & Services
Co-managed support that augments lean in-house teams running multiple APEX apps.
FAQ
Frequently Asked
Frequently Asked
Questions
What SLA options do you offer for Oracle APEX support?
We offer tiered SLA packages aligned to your application criticality. Standard SLAs: Priority 1 (system down) — 1-hour response; Priority 2 (major function impaired) — 4 hours; Priority 3 (minor issue) — 8 hours; Priority 4 (queries and enhancements) — 24 hours. Custom SLAs with faster response times are available for business-critical applications.
Do you provide 24x7 Oracle APEX support?
Yes — our AMS team provides 24x7 monitoring and incident response for critical APEX applications. Our support operations span India, UAE, and the UK, giving us near-round-the-clock native coverage. Out-of-hours P1 and P2 response is available under our 24x7 packages, with on-call engineers alerted immediately when incidents trigger.
What does a full Oracle APEX managed service package include?
A full AMS package covers proactive monitoring, incident management across all priority levels, application enhancements (up to an agreed monthly budget), Oracle APEX version upgrades, database patching, performance tuning, monthly health check reports, and a dedicated named APEX support engineer. We act as an extension of your team — not just a helpdesk.
How do you handle Oracle APEX version upgrades under AMS?
We manage the full upgrade lifecycle — reviewing Oracle release notes, testing your application in a non-production environment, documenting any compatibility issues, and scheduling the production upgrade in an agreed maintenance window. Post-upgrade regression testing is completed before the window closes, so you are never left with an untested system.
Can you take over AMS support for an APEX application another vendor built?
Yes — this is a common handover. We start with a technical audit of the existing application and its customisations before taking on SLA-backed support, so nothing is missed when responsibility transfers.
Asked Questions
Ready to Build with Oracle APEX?
Talk to our certified Oracle APEX experts. Get a free consultation and discover how APEX can transform your business applications — faster, smarter, and at significantly lower cost.
