With smartphone users expected to reach 6 billion globally by 2020 and increased usage of voice assistants like IBM’s Watson, Apple’s Siri, Google’s Google Home, and Amazon’s Alexa have mandated the enterprise’s lookout for enterprise mobility and moreover complicated the overall enterprise mobility process.
The Enterprise Mobility will revolutionize the way users interact with big enterprise systems like Oracle EBS, JD Edwards, Siebel, Fusion cloud ERP, etc. and how they pull data from back – end forms and databases.
Why Enterprises can start looking towards an Enterprise Mobility with Chatbots?
If you check your phone’s applications manager, you will find that 80% of the mobile apps are rarely used. The most commonly used apps are messaging apps like Facebook Messenger, WhatsApp, Skype, WeChat, etc. Hence, enterprise users would prefer to transact business using conversational messenger applications as much as possible.
So Enterprise Mobility with Chatbots is intelligent applications that hold key to serve various departments such as HR, IT, Business Units, CEOs office, and others, assisting them in providing quality customer support, automating business activities, and providing real-time information on demand.
What are the Benefits of Enterprise Mobility with Chatbots?
- Improved business alignment
- Consistency in the delivery of service strategies across any channel, device, and platform
- Improved relationships across the enterprises, be it employees, stakeholders, customers, IT, or any other business systems.
- Solve issues quickly and proactively
- Standardizes the overall operations and services delivery processes
There is a rise in the development of the intelligent application, as it is being used by various global companies, which has led to the reduction of time and cost. By integrating chatbots into enterprise mobility strategy, businesses can gain compounding benefits and also will contribute to revenue growth, offer customer intelligence, and enable businesses to be more competitive.